The Department of Innovation and Technology (DoIT) enables City operations through device and software support, connectivity, and server maintenance. Additionally, DoIT seeks to deliver the best possible user experience for residents and City employees. Teams focus on people, process, and data-driven decision making to enable exceptional digital services and a secure, resilient infrastructure.
DoIT provides enterprise-wide technical services for all departments in The City and manages datacenter servers, storage, and backup systems as well as all networking components and telecommunications systems. DoIT also supports the Emergency Response systems and manages The City’s Geographical Information System (GIS), Enterprise Financial Management software, and other department specific applications. By taking a human-centered approach to digital transformation, DoIT ensures new technology is appropriately matched to constituent needs. Continuous improvement, ongoing learning, and collaboration are central themes as DoIt strives to enable streamlined City operations and user-friendly civic services of the future.
Stakeholders include all City departments, Elected Officials, residents, businesses, visitors, and all who visit The City’s website.