Request On-Demand Transportation

The On-Demand Transportation Service is a FREE transportation service provided by the City of Miami to the elderly and persons with special needs that are residents of the City of Miami. 

  • The City prioritizes service for the following trip purposes: Access to senior centers providing hot meals and places for food procurement, government and medical facilities.
  • Service & Scheduling is available Monday through Friday between 8:00 AM and 5:00 PM.
  • The service is provided within City of Miami limits where the scheduled trip is no longer than five (5) miles in distance.
  • For reservation, you must call 305-537-4188 at least 24 hours in advance


Determine Eligibility

In order to be eligible for this service, you must be a City of Miami resident AND meet one or both of the following criteria:

         A. Low-income and over the age of 65; or

         B. Disabled, as defined by The Americans with Disabilities Act 1990 (ADA)   

Collect the Required Information

You will need the following information to complete this process:

  • Applicant’s name, date of birth, telephone number, home address, monthly income, type of home. 
  • If you are disabled, do you use a wheelchair, and if so, and are you mobile enough to move from car to chair? 
  • Clear and legible copies of your current picture identification and social security benefits verification letter. All documents MUST have the same address.
  • If someone is filling out this form for the applicant, they will be required to provide name & contact info. 

Fill Out Application

NOTE: If any sections are left blank, the form will not be accepted and will be returned.

On-Demand Transportation Form in English

Formulario de Solicitud de Transporte Bajo Demanda (Espanol)

Await a Response

A City representative will contact you within 15 days with a response. Once you have been approved, you may call 305-537-4188 to schedule a pick-up. Please allow at least 24 hours for service.

Additional Information

Tip: Low income is a threshold set by the State of Florida. The amount varies yearly in accordance with the Consumer Price Index inflation adjustment. Customers may demonstrate fulfillment of this requirement by completing Form DR-501. Alternatively, Customers may provide proof of low-income by submitting a Report of Confidential Social Security Benefit Information (SSA-2458). 

Tip: To request a Social Security Benefit Letter, please call the Social Security Administration at 800-722-1213.