Innovation and Technology (DoIT)

With a distinguished 23-year tenure at the City of Miami, Arturo Duque serves as the Interim Chief Information Officer and Director of Innovation and Technology. As a results-driven leader, Mr. Duque has built an impressive career managing information technology across diverse sectors, including consumer, financial, and public services. His extensive experience includes overseeing the development, support, integration, and implementation of major enterprise software applications, such as ERPs, Land Management Software, and Geographic Information Systems (GIS).

Currently, Mr. Duque is actively engaged in laying the foundation, setting the guardrails, and providing business guidance for the implementation of AI in the public sector. His vision is to harness cutting-edge technologies to tackle urban challenges and improve the quality of life for residents, businesses, and visitors. Through fostering a culture of innovation and continuous improvement, Mr. Duque aims to set the stage for impactful technological advancements that benefit the broader community.

Before his tenure with the City of Miami, Mr. Duque gained valuable experience with Equitable Life, Johnson & Johnson, and Banco de Occidente. He holds a Bachelor’s in Computer Science from CUNY and an MBA from PACE University in New York. With his diverse background, commitment to technological progress, and leadership in the ever-evolving landscape of public sector IT, Arturo Duque stands as a pivotal figure driving Miami's technological future.

The Department of Innovation and Technology (DoIT) enables City operations through device and software support, connectivity, and server maintenance. Additionally, DoIT seeks to deliver the best possible user experience for residents and City employees. Teams focus on people, process, and data-driven decision making to enable exceptional digital services and a secure, resilient infrastructure. 

DoIT provides enterprise-wide technical services for all departments in The City and manages datacenter servers, storage, and backup systems as well as all networking components and telecommunications systems. DoIT also supports the Emergency Response systems and manages The City’s Geographical Information System (GIS), Enterprise Financial Management software, and other department specific applications.  By taking a human-centered approach to digital transformation, DoIT ensures new technology is appropriately matched to constituent needs. Continuous improvement, ongoing learning, and collaboration are central themes as DoIt strives to enable streamlined City operations and user-friendly civic services of the future.  

Stakeholders include all City departments, Elected Officials, residents, businesses, visitors, and all who visit The City’s website. 

Applications

The applications division is a team of inquisitive and passionate professionals committed to providing the best customer service possible. The division is responsible for the design, development, integration, delivery, and support of enterprise applications supporting the needs of the City in multiple areas, such as:  

• Land Management
• Public Safety
• GIS
• Digital Services
• Financials and HR
• Legislative

Infrastructure / Customer Service

Supports the entire City of Miami organization (3000 employees, 42 departments in 85 different locations) in the following areas:

• Desktop
• Telecom
• Systems and Network
• Help Desk
• Inventory

Security

Manages a Sustainable Security Program to reduce cyber risks and enable the organization to fulfill its mission. 

Shared Services

Manages business demand, oversees project execution, and tracks results. Aligns technology solutions with business strategies. Includes:

• Project Management
• Business Analysts
• Training

Systems

Responsible for ensuring the stable operation of the data centers and applications. Supports and maintains hardware and software for the data centers and cloud infrastructure. Monitors operating systems, data storage, backups, and disaster recovery. Plans, organizes, and manages IT computing resources to ensure optimal performance. Implements security measures, change management, and continuous improvement of IT services. Oversees the design, maintenance, and evaluation of all computer systems, ensuring they meet the highest standards of efficiency.